Return & Refund


Returns

Our policy lasts 30 days. If 30 days have gone by since the day of receiving the order, unfortunately, we can’t offer you a refund or exchange.

However, if you have discovered that a product from this category is damaged right after you've taken it out of the package, it will be refunded.

In case we cannot locate your order in our database, we will require a receipt or proof of purchase from you to complete the return procedure.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’re done with all of the mentioned steps and you still have not received your refund yet, please contact us at support@theonedeal.pro

Exchanges (if applicable)

We only replace items if they are defective or damaged. Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Please, mind that you can use only the address of your permanent residence as your shipping address (a hotel room or a short-term rental will not be acceptable). 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

InternationalOnlineStore OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7-634, 10117